Our Client Service Centre at 1-800-267-6681 continues to be available during regular business hours (8 a.m. to 4:30 p.m. Eastern Time).
If you are dealing with a life threatening emergency, immediately dial 911 or your local emergency services.
If you're experiencing a financial emergency outside our office hours. Call the Family Information Line:
1-800-866-4546 (North America)
1-613-995-5234 (Collect calls)
You can also email
We’re glad you decided to connect with us.
Why call or email the Family Information Line?
Because we understand your military lifestyle. We have resources and we want to support you. Our help is always free.
We’re here for you when it’s tough and you just need to talk it out. We’re also here to help you find answers to the questions that come up as a result of your military life.
365 days a year, 24 hours a day. We listen.
The Family Information Line is a confidential, personal, bilingual and free service offering information, support, referrals, reassurance and crisis management to the military community. We serve Canadian Armed Forces members, Veterans and their families- immediate and extended.
Our counsellors are a team of helping professionals. As trained counsellors we’re here to support you in a safe space.